Make a claim
We’re here to help if your insulin pump has been lost, stolen or damaged. Complete our online claim form and we’ll assess your claim and be in touch to advise you on the next steps.
Our normal office hours are 09:00 to 17:00 Monday to Friday excluding public holidays. Your claim will be assessed during our office hours. If you require medical assistance, please seek appropriate medical help. Claims can be submitted once your immediate medical needs have been addressed.
Frequently asked questions
Or contact us:
Please provide as much information as possible about the incident or circumstances of your claim. The more information you provide, the quicker we can assess your claim.
No. But if you know your policy number, please provide it as it will help us locate your policy more quickly. If you do not know your policy number, you can still proceed with your claim.
Yes. We will ask you to provide photographs or supporting documentation as part of the claims process to help us assess your claim more efficiently.
Choose the option that best matches the circumstances of your claim. If you are unsure, select the option you believe is most appropriate and provide additional details in the description section when prompted.
Most claims can be submitted in just a few minutes, provided you have the relevant information to hand.
Our claims team will review the information provided and contact you if any additional information or supporting documents are required. We aim to assess claims within one working day of receiving all the information we need to make a decision. Claims are assessed during our normal business hours which are Monday to Friday 0900 to 1700 (excluding Public Holidays)
Yes. The online claim form can be submitted at any time. Claims are reviewed during normal business hours.
Specialty Risks Limited is the Administrator of your Insurance4insulinpumps policy and administers claims on behalf of the insurer AmTrust Specialty Limited.
No. There is no excess to pay.
Where a claim is accepted, replacement pumps are arranged directly through the manufacturer.
You should report the loss or theft as soon as possible to the appropriate local authority and obtain a crime reference or incident number.
If you need assistance completing the claim form, please contact our claims team:
- Email: claims@specialty-risks.com
- Telephone: 0333 323 7948 (local rate call)
- Monday to Friday, 09:00 to 17:00 (excluding public holidays)
Who we are
Specialty Risks Limited is the administrator of your insurance policy. We are responsible for processing and assessing your claim on behalf of the Insurer, AmTrust Specialty Limited.
Our office hours are 09:00 to 17:00 Monday to Friday. Excluding Public & Bank Holidays. You can call us on 0333 323 7948 (local rate call) or email us at claims@specialty-risks.com.
