We are Specialty Risks Limited and this document gives you important information as to how we deal with you and your insurance. This document must be read in conjunction with your insurance documents. We recommend you read it carefully and keep a copy of this document with your insurance documents.

Who are we?

We are incorporated in England and Wales with registered number 6751834. We are authorised and regulated by the Financial Conduct Authority. Our registration number is 771865. You may check this information and obtain further information about how the Financial Conduct Authority protects you by visiting their website www.fca.gov.uk.

We are an insurance intermediary, meaning we arrange and administer insurance policies on behalf of insurers.

Our registered office is 100a High Street, Hampton, TW12 2ST

Our day-to-day contact details are:

Address: 36 Central Avenue, West Molesey Surrey KT8 2QZ

Telephone: 0330 100 0712 (local rate call)

Email: admin@specialty-risks.com

Whose products do we offer?

We will only offer you DSA Student Protect insurance policy from AmTrust Europe Limited. We provide this under an agreement with the insurer which allows us to provide you with a quotation, confirm cover and issue policy documents to you. We also settle claims acting on behalf of the insurer.

We collect premiums on behalf of the insurer acting as their agent.

Copies of policy documentation can be obtained by contacting us.

We review the position of the insurer periodically to ensure they still meet the requirements of our customers.

How are we meeting your needs?

We will ask you some questions to ensure that your risk is one covered by the insurer and to inform you about available cover options. We do not provide you with a personal recommendation.

You will not receive advice or a recommendation from us in respect of DSA Student Protect insurance. We will provide you with all of the key information in order that you can make an informed decision about the suitability of the product based upon your demands and needs.

In general terms, DSA Student Protect insurance is suitable for university students who have applied for and been accepted for a DSA grant. You must have received your DSA2 letter to be eligible.

DSA Student Protect is suitable for DSA who students who purchase their own equipment who wish to protect their equipment against theft, accidental damage and breakdown whilst they have cover under the policy. You must make your own decision as to whether this insurance meets your own needs.

Information you provide to us

You must answer any questions we or the insurer ask you in connection with your insurance truthfully and to the best of your knowledge and belief.

Costs

Premiums are normally quoted inclusive of UK Insurance Premium Tax at the prevailing rate. Any other costs or fees with be detailed in your quotation. Once we have collected your premium we will provide you with documentation to enable you to claim the cost of your insurance and warranty out of your DSA grant.

How are we paid?

We are paid for our services principally by way of a brokerage commission paid to us by the insurer as a proportion of the premium you pay. In addition, we may receive expense allowances from insurers for managing and administering certain facilities on their behalf.

Data protection

We collect and process personal data from you in accordance with the current Data Protection laws and regulations. The personal data we may collect from you, such as your name, address and financial details are necessary to provide you with our services. These include negotiating, maintaining or renewing insurances and handling insurance claims. At times, the provision of our services may necessitate the disclosure of your information to associated companies, insurers, partners, agents and our professional advisers. Such employees, contractors and agents who access to your personal data are required to keep that information confidential and are not permitted to use it for any other purpose.

What to do if you have a complaint

Our aim is to provide the highest level of service to You at all times in dealing with all aspects of Your insurance. We do, however, realise that things can go wrong occasionally. If You feel We have not achieved Our aim, please inform Us. Your feedback enables Us to monitor and improve the service We provide.

In the first instance, please contact Specialty Risks’ Managing Director at Specialty Risks, 36 Central Avenue, West Molesey, KT8 2QZ

Please ensure that You quote Your policy number in all correspondence and enclose any evidence or documentation that You wish to be considered in reviewing Your complaint.

We will do our best to resolve Your complaint quickly and with the least inconvenience to You and within the following timescales:

We will acknowledge the complaint within two working days of receipt.

We will aim to resolve the complaint within five working days.

If further investigation is required, we will aim to resolve the complaint within four weeks of receipt.

If we are unable to resolve the complaint within these timescales we will write to You to let You know why we have not been able to do so.

If You feel that You have not received a satisfactory response, or the complaint has not been resolved within eight weeks of Our receiving it, You may refer Your case to the Financial Ombudsman Service (the FOS), set up by the Financial Conduct Authority to review unresolved complaints.

The FOS can be reached at:

The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall, London E14 9SR.

Telephone 0207 964 1000

Compensation

We are a member of the Financial Services Compensation Scheme (FSCS). If we were unable to meet our obligations you may be entitled to compensation form the scheme, depending on the type of insurance and circumstances of any claim.

Further information about compensation scheme arrangements is available from the FSCS.

Financial Services Compensation Scheme
PO Box 300
Mitcheldean
GL17 1DY

Telephone: 0800 678 1100 or 020 7741 4100

Website: www.fscs.org.uk

This document can be made available in other formats on request.