Our insurance services
About our insurance services
We are Specialty Risks Limited and this document gives you important information as to how we deal with you and your insurance.
This document must be read in conjunction with your insurance documents. We recommend you read it carefully and keep a copy of this document with your insurance documents.
Who we are
We are incorporated in England and Wales with registered number 6751834. We are authorised and regulated by the Financial Conduct Authority. Our registration number is 771865. You may check this information and obtain further information about how the Financial Conduct Authority protects you by visiting their website www.fca.gov.uk.
We are an insurance intermediary, meaning we arrange and administer insurance policies on behalf of insurers.
Our registered office is: Aissela, 46 High Street, Esher, Surrey, England, KT10 9QY.
Our day-to-day contact details are:
Address: 36 Central Avenue, West Molesey Surrey KT8 2QZ.
Telephone: 0330 100 0712 (local rate call).
We are registered with the Information Commissioner’s Office. You can find our details on their website by visiting https://ico.org.uk/ESDWebPages/Entry/ZA221125.
Whose products do we offer
We work with various insurers. We provide products under an agreement with the insurer which allows us to provide you with a quotation, confirm cover and issue policy documents to you. We also settle claims acting on behalf of the insurer.
We collect premiums on behalf of the insurer acting as their agent.
Copies of policy documentation can be obtained by contacting us.
We review the position of the insurer periodically to ensure they still meet the requirements of our customers.
How are we meeting your needs?
We will ask you some questions to ensure that your risk is one covered by the insurer and to inform you about available cover options. We do not provide you with a personal recommendation.
You will not receive advice or a recommendation from us in respect of insurance. We will provide you with all of the key information in order that you can make an informed decision about the suitability of the product based upon your demands and needs.
You must make your own decision as to whether this insurance meets your own needs.
How we are paid
We are paid for our services principally by way of a brokerage commission paid to us by the insurer as a proportion of the premium you pay. In addition, we may receive expense allowances from insurers for managing and administering certain facilities on their behalf.
How we use your information
Once we have accepted your application for insurance and collected your premium, we will pass your details onto the insurer or another regulated insurance intermediary who is involved in the underwriting your insurance policy.Once we have accepted your application for insurance and collected your premium, we will pass your details onto the insurer or another regulated insurance intermediary who is involved in the underwriting your insurance policy.
Your information will also be held by on our insurance processing platform by a third-party software provider. Your information is held in their secure data centre.
Your information will be used for:
Financial risk assessment
Money laundering checks
Compliance and regulatory reporting
In certain circumstances we may also disclose your information:
If we have your permission; or
If we are required to or permitted to do so by law; or
When we are using other companies to provide services to us or you
Where we may transfer rights and obligations
Information we collect when you purchase insurance
When purchasing insurance through our website, we will ask you for the following information. The table below explains why we need this information:
Who you are and where you live
So we know who the policyholder is and can verify your identity
Telephone number and email address
So we can contact you if we need further information or we need to tell you about a change to your policy
So we know what equipment is insured
So we can obtain payment for your insurance policy
How we use your information when you make a claim
We will ask you for additional information when you make a claim to assess your claim in line with the policy wording.
Once your claim has been approved, your information may be sent to third party companies to assist in the fulfilment of your claim. We will only send them the information necessary to process your claim.
Some of the personal information, such as information relating to health or criminal convictions, may be required by the Insurer and Specialty Risks Limited for the specific purposes of underwriting or as part of the claims handling process. The provision of such data is conditional for them to be able to provide insurance or manage a claim. Such data will only be used for the specific purposes set out in this notice.
Disclosure of your personal data
The Insurer and Specialty Risks Limited disclose your personal data to third parties involved in providing products or services to them, or to service providers who perform services on their behalf. These include our group companies, affinity partners, brokers, agents, third party administrators, reinsurers, other insurance intermediaries, insurance reference bureaus, credit agencies, medical service providers, fraud detection agencies, loss adjusters, external law firms, external accountants and auditors, regulatory authorities, and as may be required by law.
International transfers of data
The Insurer and Specialty Risks Limited may transfer your personal data to destinations outside the European Economic Area (“EEA”). Where they transfer your personal data outside of the EEA, they will ensure that it is treated securely and in accordance with the Legislation.
How we don't use your information
We will not use any of the information you give to us for anything other than processing and management of insurance.
We will not send your information to another person or organisation who is not involved in the management of insurance or the fulfilment of your claim.
We will not contact you about any other products or services.
We will not give your information to a third party to contact you about any other products or services.
Contacting us by telephone
If you contact us by telephone, we may monitor or record the calls. We do this for quality control and training purposes and to verify information you have supplied to us when taking out a policy, amending your policy or making a claim.
You have the right to ask the Insurer and Specialty Risks Limited not to process your data for marketing purposes, to see a copy of the personal information they hold about you, to have your data deleted (subject to certain exemptions), to have any inaccurate or misleading data corrected or deleted, to restrict the processing of your data, to ask them to provide a copy of your data to any controller and to lodge a complaint with the local data protection authority.
Your data will not be retained for longer than is necessary, and will be managed in accordance with the Insurer’s and Specialty Risks Limited’s data retention policies. In most cases the retention period will be for a period of seven (7) years following the expiry of the insurance contract, or their business relationship with you, unless they are required to retain the data for a longer period due to business, legal or regulatory requirements.
If You have any questions concerning our use of your personal data, please contact the relevant Data Protection Officer – please see websites for full address details.
Changes to how we use your information
What to do if you have a complaint
Our aim is to provide the highest level of service to you at all times in dealing with all aspects of your insurance. We do, however, realise that things can go wrong occasionally. If you feel we have not achieved Our aim, please inform us. Your feedback enables us to monitor and improve the service we provide.
In the first instance, please contact Specialty Risks’ Managing Director at Specialty Risks, 36 Central Avenue, West Molesey, KT8 2QZ
Please ensure that you quote your policy number in all correspondence and enclose any evidence or documentation that you wish to be considered in reviewing your complaint.
We will do our best to resolve your complaint quickly and with the least inconvenience to you and within the following timescales:
We will acknowledge the complaint within two working days of receipt.
We will aim to resolve the complaint within five working days.
If further investigation is required, we will aim to resolve the complaint within four weeks of receipt.
If we are unable to resolve the complaint within these timescales we will write to you to let you know why we have not been able to do so.
If You feel that you have not received a satisfactory response, or the complaint has not been resolved within eight weeks of our receiving it, you may refer your case to the Financial Ombudsman Service (the FOS), set up by the Financial Conduct Authority to review unresolved complaints.
The FOS can be reached at: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0207 964 1000.
We are a member of the Financial Services Compensation Scheme (FSCS). If we were unable to meet our obligations you may be entitled to compensation form the scheme, depending on the type of insurance and circumstances of any claim.
Further information about compensation scheme arrangements is available from the FSCS.
Financial Services Compensation Scheme, PO Box 300, Mitcheldean, GL17 1DY.
Telephone: 0800 678 1100 or 020 7741 4100.
This document can be made available in other formats on request.