Certified ISO 9001:2015 compliant
As a lead manufacturer of insurance products, Specialty Risks has the regulatory responsibility to ensure that the products we provide are suitable for their target market.
Our framework for compliance with product governance regulations is certified as compliant with the international standard for a Quality Management System (QMS) ISO 9001:2015.
The ISO 9001:2015 standard, combined with our governance arrangements, provides us with the ideal framework for continuous improvement.
Continuous improvement of products and services
Our QMS has been built around capturing, managing and reporting feedback from policyholders, distributors, insurers, regulators and our own team.
Feedback is captured throughout the organisation and then delivered to managers who are then responsible for implementing improvements. All changes are managed through a defined change control process.
Exceeding the expectations of distributors
Our distribution model is exclusively through distributors. We call our distributors clients. Our clients are our only source of business. Without clients, we have no business.
This is ingrained in every member of the Specialty Risks team.
Exceeding the expectations of policyholders
Every products provided by Specialty Risks is designed for a specified target market.
Our product design process requires us to develop a full product specification. The product specification defines every aspect of the product, including what covers to include, the level of cover policyholders require and the level of service they will receive.
We ensure throughout the life of a policy that we deliver the level of service defined in the product specification. We ensure that the level of service in the product definition will exceed the expectations of the policyholder.
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