Information about our insurance partners
Business website address:
Business phone number:
Business description:
https://insurance4insulinpumps.co.uk/
01494 853 750
Insurance4insulinpumps, a trading name owned by Adeona Limited, has developed an insulin pump insurance scheme, since 2011, that covers more than 8,000 pumps in the United Kingdom.
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https://www.specialty-risks.com/ras-application/
0330 223 4388
Insurance4radioaidsystems, a trading name of Aspen Associates Ltd is a specialist insurance scheme for Radio Aid Systems in schools.
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Business description:
http://assistiveitsolutions.com/
020 3519 8000
Assistive Solutions is proud of their knowledge of disability and assistive technology, especially of dyslexia and teaching techniques, and always strives to provide a first-class service to its customers.
As individuals and as a company Assistive Solutions aims to be professional, friendly and dependable. Assistive Solutions’ conscientious team reflect this approach in their day to day work.
Most of the Assistive Solutions team are former dyslexic HE students and have a personal understanding of dyslexia. This experience is beneficial to dyslexic customers – an experiential knowledge of dyslexia enables Assistive Solutions to truly appreciate dyslexic students’ needs.
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http://www.barrybennett.co.uk/
01204 534 311
Barry Bennett Ltd has been the leading supplier of DSA equipment to the UK since 1994.
They are a family owned business with unrivalled experience in supporting students with disabilities and pride themselves on excellent customer service from the point of receiving an order through to delivery, training and aftercare for the duration of a course.
By choosing to place your DSA order with Barry Bennett Ltd, you can rest assured that you are in safe hands – Barry Bennett take the hassle away from placing your order – leaving you free to begin the journey to achieving your potential through higher education.
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http://www.hamer-technology.co.uk/
01785 212231
Hamer Technology is a leading provider of Assistive Technology and related solutions for the educational sector and workplace environments.
They specialise in the support of individuals with specific learning difficulties (SpLD). Many people use SpLD synonymously with dyslexia (a difficulty with words), however it is now generally accepted that dyslexia is only one of a group of difficulties including; dysgraphia (writing difficulty), dyspraxia (motor difficulties), dyscalculia (a difficulty performing mathematical calculations), attention deficit disorder (ADD), attention deficit hyperactive disorder (ADHD), asperger’s syndrome and autism (emotional behaviour or even social communication difficulties).
Only those who have experienced the challenges of having a SpLD truly understand the complications and difficulties that arise in a learning situation and the excitement when they are able to present information in a way that matches their thinking style or preferences. These are their key skills and they have assisted in providing support and solutions to over 10,000 individuals, enabling them to achieve their goals and aspirations.
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www.iansyst.co.uk/
01223 420 101
Established in 1983, Iansyst provide guidance, consultancy services, training and a wide range of Assistive Technology solutions to meet a variety of needs.
Since Iansysts’s inception they have developed a comprehensive knowledge on a variety of disabilities, including: dyslexia, dyspraxia, dyscalculia, hard of hearing, visual impairment, disabilities which require ergonomic solutions and other mobility disabilities.
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http://www.invate.co.uk/
0191 230 6680
Invate was born out of a passionate desire to improve the quality of service provision for all DSA students. That passion stems from Invate’s founder, Chris Quickfall, who was once a DSA student himself.
Since then, Invate has grown to become one of the largest Assistive Technology equipment and training providers in the UK, with offices in London and Newcastle.
Invate supports the needs of disabled people in both education and employment. We focus on the use of Assistive Technologies to increase independence, overcome challenges and support individual aspirations.
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https://www.microlinkpc.com/
02380 240 300
Microlink are the leaders in the field of Assistive Technology. They have enabled over a quarter of a million people with health conditions to succeed in education and employment.
Microlink stock the largest range of technology and tools in the UK. Their workplace adjustment service, MiCase is embraced as best practice for some of the largest corporations in the country.
From Dyslexia to Arthritis, to visual and hearing losses, whatever the condition, Microlink can assess, advise, supply, train and support anyone looking to break down a barrier caused by their conditions.
Microlink consults at Government level, wins numerous awards for its dedication and sources the latest technology to deliver a service to their customers that’s second to none.
Microlink’s vision is to create an inclusive society which embraces diversity and releases potential to advance humanity.
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https://www.remtek.systems/en/
0161 745 8353
Remtek was founded in 1974.
Our business has, at its core, a desire to ensure all customers are the focus of our attention.
This grounding has enabled us to develop our business in the area of disabled computer users where we are constantly seeking to improve the service and support we give.
Our staff are have all received training in both assistive technology and disability awareness. They often receive exceptional reviews from our customers.
We are proud of the fact that we have enabled many thousands of students over the years, getting the most from their Assistive technology, and pursuing their educational needs.
We are now the most reviewed Assisitive Technology Service Provider in the U.K. With over 2000 5 Star reviews that inform how we engage with our customers.
We look forward to the future and an opportunity to service and support disabled computers users to the best of our ability and whatever their needs.
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http://www.sightandsound.co.uk
01604 798 070
Sight and Sound Technology is the UK’s leading provider of hardware and software to the blind, visually impaired and those with learning and reading difficulties. Sight and Sound Technology works with private individuals, charitable organisations, educational establishments and commercial enterprises to help users fully realise their potential.
Sight and Sound Technology’s product solutions have been specifically designed to improve quality of life at work, at study or in the home.
A commitment to continual product refinement and innovation means Sight and Sound Technology’s solutions are the best available. What’s more, they’re simple to set up and easy-to-use. Sight and Sound Technology is a nationwide company. With a Head Office in Northampton and a new office in Scotland, we’re able to provide customers with responsive training and support at the location of the end-user, all over the UK.
Sight and Sound Technology works in conjunction with customers and suppliers to ensure that their experiences are factored into new products that we develop in combination with our partners, the leading companies in this industry.
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http://www.wbs.uk.com
01432 271 23
Wyvern has been supplying DSA Students for over 15 years, and throughout this time has built an extensive knowledge base of Assistive Technology, and supported thousands of students through their studies.
As an accredited member of the Disabled Students Allowance Quality Assurance Group (DSA-QAG) Wyvern supplies a high level of service and support to all students.
With a specialised team of Delivery Staff, Trainers and a dedicated Technical Support Team, Wyvern can offer everything a student needs to maximise the benefit of their equipment.
Please take the time to read the Insurance Product Information Document. This document provides a summary of your cover. :
We cover the following types of claim:
Also:
Like most insurance policies there are some things we can’t cover. Please ensure you read the “What is not Covered” section of the policy document for full details. We’ve summarised some of the most important things you need to know here:
Unfortunately, we can’t pay your claim in respect of:
The Specialty Risks claims team will assess your claim on behalf of the Insurer.
If we need to ask you for more information, we will contact you using the telephone or email details you give us when you make your claim.
For Accidental Loss claims you will need to send us your Lost Property reference number from the Police or relevant local authority.
For Theft claims you will need to send us your Crime Reference number from the Police or relevant local authority.
If you have any repair receipts or photographs of the damage to your Radio Aid System or property please also provide these to us during the claim process.
If your claim has been approved, we will let you know that you can either purchase a replacement transmitter, receiver or total Radio Aid System or we will order one for you. Where you purchase the replacement, we will ask you to then invoice us for the cost of the replacement. Where you are registered for Value Added Tax (VAT), we will settle the amount net of (VAT).
This policy is for schools who want their pupils/users of Radio Aid Equipment to be able to use those systems away from the school’s premises.
The policy is not suitable for individuals or people who want to insure their personal Radio Aid System.
Only a representative of the school who has the authority to do so may complete an application.
Only Radio Aid Systems that meet the following criteria will be accepted by us (unless we agree otherwise following your application):
Please take the time to read the Insurance Product Information Document. This document provides a summary of your cover. :
We cover the following types of claim:
Also:
Like most insurance policies there are some things we can’t cover. Please ensure you read the “What is not Covered” section of the policy document for full details. We’ve summarised some of the most important things you need to know here:
Unfortunately, we can’t pay your claim if:
The Specialty Risks claims team will assess your claim on behalf of the Insurer.
If we need to ask you for more information, we will contact you using the telephone or email details you give us when you make your claim.
For all claims you will need to send us the proof of purchase.
For theft claims you will need to send us your Crime Reference number from the Police.
If you have any repair receipts or photographs of the damage to your equipment or property please also provide these to us during the claim process.
If your device suffers accidental damage or breakdown we will ask your chosen Assistive Technology Service Provider (ATSP) to contact you and arrange for a courier to collect the damaged equipment for inspection.
Your ATSP will then provide us with a quotation for repair. Once we have approved your claim we will ask your ATSP to repair your equipment.
If for any reason your claim is not covered under the policy one of the Specialty Risks claim team will contact you to let you know what your options are.
If your equipment is stolen we will ask your ATSP to quote for a replacement. When your claim is approved, we will ask your ATSP to send your replacement equipment to you.
If you had assistive software on your original equipment, your ATSP will make sure this is installed before they send your replacement equipment to you.
We will pay the repairer for the repair or replacement of the equipment. You won’t have to pay anything towards the cost of your claim.
You may only apply for this insurance if You have applied and been accepted for a DSA allowance and have your DSA2 letter.
The Assistive Technology Service Provider supporting you must also have installed your assistive software on to your primary equipment. Please note you may not be reimbursed until the assistive software has been installed on your primary equipment.
Only equipment that meets the following criteria will be accepted as standard by us (unless we agree otherwise following your application):
Following your application if we’re not sure if we can cover your equipment, we may ask your Assistive Technology Service Provider to carry out a health check on your equipment just to make sure.
We are Specialty Risks Limited and this document gives you important information as to how we deal with you and your insurance. This document must be read in conjunction with your insurance documents. We recommend you read it carefully and keep a copy of this document with your insurance documents.
We are incorporated in England and Wales with registered number 6751834. We are authorised and regulated by the Financial Conduct Authority. Our registration number is 771865. You may check this information and obtain further information about how the Financial Conduct Authority protects you by visiting their website www.fca.gov.uk.
We are an insurance intermediary, meaning we arrange and administer insurance policies on behalf of insurers.
Our registered office is 100a High Street, Hampton, TW12 2ST
Our day-to-day contact details are:
Address: 36 Central Avenue, West Molesey Surrey KT8 2QZ
Telephone: 0330 100 0712 (local rate call)
Email: admin@specialty-risks.com
We will only offer you DSA Student Protect insurance policy from AmTrust Europe Limited. We provide this under an agreement with the insurer which allows us to provide you with a quotation, confirm cover and issue policy documents to you. We also settle claims acting on behalf of the insurer.
We collect premiums on behalf of the insurer acting as their agent.
Copies of policy documentation can be obtained by contacting us.
We review the position of the insurer periodically to ensure they still meet the requirements of our customers.
We will ask you some questions to ensure that your risk is one covered by the insurer and to inform you about available cover options. We do not provide you with a personal recommendation.
You will not receive advice or a recommendation from us in respect of DSA Student Protect insurance. We will provide you with all of the key information in order that you can make an informed decision about the suitability of the product based upon your demands and needs.
In general terms, DSA Student Protect insurance is suitable for university students who have applied for and been accepted for a DSA grant. You must have received your DSA2 letter to be eligible.
DSA Student Protect is suitable for DSA who students who purchase their own equipment who wish to protect their equipment against theft, accidental damage and breakdown whilst they have cover under the policy. You must make your own decision as to whether this insurance meets your own needs.
You must answer any questions we or the insurer ask you in connection with your insurance truthfully and to the best of your knowledge and belief.
Premiums are normally quoted inclusive of UK Insurance Premium Tax at the prevailing rate. Any other costs or fees with be detailed in your quotation. Once we have collected your premium we will provide you with documentation to enable you to claim the cost of your insurance and warranty out of your DSA grant.
We are paid for our services principally by way of a brokerage commission paid to us by the insurer as a proportion of the premium you pay. In addition, we may receive expense allowances from insurers for managing and administering certain facilities on their behalf.
We collect and process personal data from you in accordance with the current Data Protection laws and regulations. The personal data we may collect from you, such as your name, address and financial details are necessary to provide you with our services. These include negotiating, maintaining or renewing insurances and handling insurance claims. At times, the provision of our services may necessitate the disclosure of your information to associated companies, insurers, partners, agents and our professional advisers. Such employees, contractors and agents who access to your personal data are required to keep that information confidential and are not permitted to use it for any other purpose.
Our aim is to provide the highest level of service to You at all times in dealing with all aspects of Your insurance. We do, however, realise that things can go wrong occasionally. If You feel We have not achieved Our aim, please inform Us. Your feedback enables Us to monitor and improve the service We provide.
In the first instance, please contact Specialty Risks’ Managing Director at Specialty Risks, 36 Central Avenue, West Molesey, KT8 2QZ
Please ensure that You quote Your policy number in all correspondence and enclose any evidence or documentation that You wish to be considered in reviewing Your complaint.
We will do our best to resolve Your complaint quickly and with the least inconvenience to You and within the following timescales:
We will acknowledge the complaint within two working days of receipt.
We will aim to resolve the complaint within five working days.
If further investigation is required, we will aim to resolve the complaint within four weeks of receipt.
If we are unable to resolve the complaint within these timescales we will write to You to let You know why we have not been able to do so.
If You feel that You have not received a satisfactory response, or the complaint has not been resolved within eight weeks of Our receiving it, You may refer Your case to the Financial Ombudsman Service (the FOS), set up by the Financial Conduct Authority to review unresolved complaints.
The FOS can be reached at:
The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall, London E14 9SR.
Telephone 0207 964 1000
We are a member of the Financial Services Compensation Scheme (FSCS). If we were unable to meet our obligations you may be entitled to compensation form the scheme, depending on the type of insurance and circumstances of any claim.
Further information about compensation scheme arrangements is available from the FSCS.
Financial Services Compensation Scheme
PO Box 300
Mitcheldean
GL17 1DY
Telephone: 0800 678 1100 or 020 7741 4100
Website: www.fscs.org.uk
This document can be made available in other formats on request.